Bonnee support

Questions, problems or ideas: email support@bonnee.io. Please include your iPhone model, your iOS version and the Bonnee version (Family > About > Build).

Common questions

How do I share the list with my family?
Open the Family tab and tap Invite. Send the link by Messages. When your family member opens it on their iPhone, Bonnee opens on your list. Everyone needs their own iCloud account.

Someone joined but doesn't see the list yet.
Give it a minute with both phones online. Bonnee syncs through iCloud, which can take a little while, especially the first time.

Bonnee says it couldn't share the list.
Check that you're signed in to iCloud in Settings, that iCloud is on for Bonnee, and that you're online, then try again.

Does Bonnee work offline?
Yes. Changes are kept on your iPhone and sync when you're back online.

How do I use Siri?
Say "Add to Bonnee", and Siri asks what to add. "Clear ticked items in Bonnee" clears what you've ticked. Both are also in the Shortcuts app.

An item went into the wrong aisle.
Touch and hold it and choose Move to aisle. Bonnee remembers your choice for next time. The Aisles tab lists what it has learned.

What are Extensions?
They let other apps and scripts, like a meal planner, add items to your list with a key you create. They can only add items, never read your list. Turn them on in Family > Extensions. Turn off extensions there deletes the family's data on our service.

How do I leave a shared list?
Family > Manage sharing, then Remove Me.

Where is my data?
Your list is in your iCloud, not on our servers. See the privacy policy: https://bonnee.io/privacypolicy

Something went wrong. What can I send you?
Family > Diagnostics shows recent app events, with no item names. You can share that log with us from the same screen.